| Terms and Conditions
As a manufacturer specializing in supplying bulk toners and developers
to the international market, we will do our best to ship your order as
soon as possible. For product information, to place an order or to check
the status of your order, our customer service department will be happy
to assist you. We encourage our customers to place their orders by fax
to ensure accurate order entry. Our customer service hours are 8:30 AM
to 5:00 PM EST, Monday through Friday. Please call
1(724) 539-8230 or fax 24 hours daily 1(724) 539-2264 to place your order!
Pricing
Distributor Pricing: To qualify
for distributor pricing, a total monthly purchase of at least $10,000
is required. Minimum for each order: $1,000. Items may be combined to
reach minimum order amounts.
Dealer Pricing: Applies to orders of less
than $1,000. Minimum order: $250. For orders less than $250, a $20 fee
will apply.
Terms of Sale: All prices and specifications
subject to change without notice. Cash or letter of credit only. Other
payment terms subject to our approval.
Standard Packaging: Please order in carton
quantities. This will help to ensure safe shipment of your order.
Custom Packaging: Raven is able to accommodate
your needs for custom packaging. Please contact us with your requirements.
Freight
All orders shipped through common carrier or UPS, FOB Latrobe, PA for
domestic shipments and EXW Latrobe, PA for international shipments; freight
and COD charges collect unless otherwise specified.
Drop Shipments: A fee of $20 will be charged
for any drop shipments.
Payment Policy
Raven requires prepayment of all orders, unless other arrangements have
been approved. Prepayment via wire transfer is preferred. Please contact
us for our detailed account information.
Credit Card: Raven also accepts Master Card, Visa and American Express.
Please request an authorization form to be complete
and return by fax or mail to Raven. Upon your authorization, your credit
card will be charged the day your order is shipped.
Letter of Credit: If payment will be made
by letter of credit, please contact Raven for specific instructions before
applying for the letter of credit.
A service charge will be applied for insufficient funds or closed bank
account checks.
Return Policy
Raven is committed to the quality of its products and we stand behind
them with the promise of satisfaction. Requests to return defective and/or
non-defective product may be made by fax or telephone to Raven. Upon approval,
a return authorization (RA) number will be issued and shipping instructions
will be given. This RA number will expire 60 days from date of issue.
Authorized returns
of defective product will be given full credit if returned within 60 days
of invoice/ship date. A list of returned products must accompany return
shipment in addition to the invoice number applicable to each item returned.
Unauthorized returns will not be credited and the product will not be
returned to the sender. If you wish to return non-defective merchandise
to Raven, a 10% handling, administrative and restocking fee will be deducted
from your credit.
The following merchandise will not be accepted as
a return for credit:
1. Merchandise not purchased from Raven.
2. Merchandise returned after 60 days from date of purchase.
3. Special ordered items.
4. Discontinued packaging.
5. Merchandise damaged by customer handling.
Claims
Claims for errors must be made within 10 days of receipt of shipment.
Claims for freight damage must be made directly to the carrier.
Notes
Raven is a leading independent manufacturer of imaging materials. Raven
is not affiliated with any other manufacturer, and brand names of machines
mentioned in this catalogue are intended only to show compatibility of
our products with those machines. Raven sells only to distributors, exporters,
independent service organizations and OEM's worldwide.
Center Drive, 5049 Center Drive, Latrobe, Pennsylvania
15650 USA
Telephone: 1(724) 539-8230 Fax: 1(724) 539-2264
Email: raven@ravenindustries.com |
